Refund & Return Policy
Refund & Return Policy
At Curtain Boutique, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Return Eligibility
Custom-made or personalized curtains are not eligible for return unless it's a manufacturing fault, such as the wrong size.
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at the contact page with your order number and reason for return.
- We will review your request and send you a return authorization and instructions within 2 business days.
- Pack the item securely and ship it back to us using a trackable shipping method.
- Once we receive and inspect the item, we will process your refund or exchange.
Refunds
Once your return is received and approved:
- Refunds will be issued to your original payment method within 5–10 business days.
- Original shipping costs are non-refundable, unless the return is due to our error or a defective product.
- You will receive an email confirmation once your refund has been processed.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
- Custom or made-to-measure curtains
- Items marked as final sale
- Items that have been used, washed, or altered
Contact Us
If you have any questions about our return and refund policy, please contact our customer service team. We're always happy to assist you!